Communication is an important aspect in any type of business, it is the key fundamental component for a business to operates efficiently and successfully. A lot of businesses operate well enough as there is a type of communication which is mainly commands coming down from the employees supervisor or manager and with the task being completed but through being obligated to.
Good communication allows the information to delivered across departments and the work is more productive and efficient, having a good effective communication skills within the business is an added bonus for the company is this deters any gossiping and talking behind peoples backs and also improves the overall atmosphere within the work space.
Here are a few tools that will improve a persons communication skills within a business.
Pay attention to nonverbal communication.
We all know that the majority of what we say is not communicated verbally — it’s communicated through physical cues like our body language and our facial expressions. Studies show that 55% of communication is body language, 38% is the tone of voice and only 7% is the actual words spoken.
It’s incredibly important to pay attention to nonverbal communication if you want to become a better communicator. Avoid sitting with your arms crossed, slouching or fidgeting and try to maintain a good amount of eye contact when speaking with others. When you master these tips for nonverbal communication, you’ll appear more open and your conversations will be more enjoyable for both parties, even if they don’t consciously realize it.
Listen more, talk less.
You’ll never be an expert communicator if you’re always talking and never listening. Being an active listener is one of the best ways to encourage open communication with your employees. When your employees know that you’re really listening to them, they won’t hesitate to come to you again when they need to talk about an issue.
Focus on truly listening to the other person in a conversation, instead of thinking about what you’re going to say next. Ask follow-up questions to show that you’re paying attention. When you practice these active listening skills often, listening, along with better communication, will begin to come naturally.
Participate in group communication exercises.
A fun and effective way to improve your own communication skills, as well as the skills of your employees, is to participate in group communication exercises. Communicating is not just about saying the right thing and you can’t follow a script. Real communication is all about improvisation. Participating in group communication exercises will not only help you become a better communicator, it will also help you and your team work together more effectively.
You can find a ton of team communication exercises online, such as repeating or following exercises, but you can also stick with a classic game of charades or even play board games like Settlers of Catan where communication and negotiation skills come into play. Whatever type of communication exercise you choose to do, play often and you’ll start to see a difference.
Great communication will not only help you become a better leader for your company but a better leader in all aspects of life. Whether you’re holding a company meeting, giving a keynote presentation, networking at a conference or maintaining your relationships with clients and customers, spend some time each day practicing your communication skills and all of your conversations will come out on top.