It is a fact that thanks to the Smartphones, WhatsApp, Facebook, LinkedIn, Tinder, Skype and a very long etcetera our way to communicate with others is quite different.
The dilemma is quite clear. Are this applications helping us in our personal and professional relationships or the opposite?
In the personal life, they can help a lot for example in situations of long distance friendships or relationships, for example by using Skype, which is quite similar to communicate face to face, not totally the same, though. The social networks can help as well to recover old friendships from our school or keep in touch with people who is abroad in other city or country.
The problem arises when the necessity of being on line interrupts our face to face communication. Almost everyone has experienced the feeling of being talking to a friend and none being listened because the friend is checking something on his/her phone. That´s the sort of thing we should try to avoid, basically because it can really damage the quality of relations we have in real life: with our friends, family and colleagues.
About the use of technology at work. It is proved that the use of internal chats and Smart Business Applications in order to make the communication more fluent and effective is key for any kind of business. However, we have the same issue. There is a good and bad use of technology at work. It can be a magnificent channel of communication, but it can’t be a total substitute of face to face communication.
If you have employees working outside the office, on the road, is good to organize meetings with them time to time. If you have staff working abroad, in other country or even other continent, is key to use Skype time to time for having at least some face to face communication.
At Internalia Group Ireland we believe in both forms of communication: through technology and face to face. And how they can work together to make our lives and relationships more successful! 🙂