Managers must deal with issues and conflicts day by day. It´s no place to hide. If something happens the manager has to deal with it!
It’s nothing bad about conflict, if you are good listener, you have empathy and some creativity: it´s nothing to fear. Having said that, in a daily basis can be exhausting. If we can reduce the number of conflicts per day, better! Here is where technology can help.
Normally when we have an argument in personal or professional life is about something subjective. It is about opinion and points of view.
If we have reliable data, it’s easier to clarify issues. With reliable data is no much to talk about, just about what we can improve or try to solve in a different way.
The field team management applications are very helpful for managers, but are even more helpful for employees because they can send proof anytime of the job done, the issues they had during the day, etc. It works in both directions: top to bottom and bottom to top!