Month: October 2018

Benefits of mobile CRM

Benefits of mobile CRM

Mobile CRM allows a business to operate efficiently and effectively, giving the business more flexibility on how the employees complete their tasks in the business environment. Furthermore, the customers will also benefit from a company using Mobile CRM due to the increase of organisation within the business after the usage of the app, customer can expect to see an increase in productivity and efficiency.

With the development of mobile phones and applications it has become more convenient to use a mobile phone for the work place, it provides companies with real time information anywhere no matter where the employee is at allowing issues to be dealt with swiftly.

“Mobile apps are not exclusive to giant brands and tech companies—they can be relevant to almost every type of company, from pizzerias to auto-body shops. Even if you don’t have a mobile app, your competition might, which is why you may want to consider adopting a mobile strategy paired with a branded mobile app. Push notifications, loyalty programs and mobile coupons can all be part of this mobile marketing strategy.

Innovations in technology are expanding not only what can be done with mobile apps, but also increasing their accessibility to a larger number of consumers. The development cost of apps has dropped significantly due to the rise of intuitive app builders. This newfound affordability has allowed nearly any small business to join the mobile revolution.”

Link to the article.

Why do you need a mobile management application for your company?

Why do you need a mobile management application for your company?

A company faces large amounts of information every day that are generated from its different departments. It is the way of dealing with this information and all this data that determines the need for change, innovation or mobile digital transformation in a company.

Here we leave you some points with which you can feel like you can identify with. If you experience any of these situations in your company, you need a mobile management application:

1.- You perform processes that take a lot of time, they are so tedious, and repetitive. They are like loops of infinite traffic jams that delay your work and productivity.

2. – You have mountains of paper at the end of the day that you have to review, and dump in your computer. Sometimes they even arrive with erroneous, damaged or poorly copied data.

3.- You do not remember who you spoke with yesterday, nor in what terms was the conversation with that client, who is claiming your service.

4.- You have no idea if the maintenance technicians have done the planned work for today. The customer is calling and you do not know what to say, because your operators do not pick up your phone.

5.- You have a lot of networkings cards scattered in bags, briefcases and jackets pockets. You do not remember their faces, or what you talked about with these people.

6.- Your salespeople do not inform you about the follow-up of the different business opportunities.

7.- Every time you have to make a balance, you spend a lot of time collecting documents in different formats (excel, words, varied softwares, etc.) that make it difficult for you to have information at the moment. It can take even days.

8.- You do not have a system of organization or planning of the work of your salespeople or operators. Each one carries his or her agenda on paper, and the clients served tend to overlap.

Actually, we could continue to list similar situations, but with the need for change, for mobile transformation, it is more than justified. Because at present, we are all dependent on our mobile, and we consult everything with the mobile, a super versatile and powerful tool in our hands to get the best performance, if we have the right management applications.

Because if we do nothing to improve, to innovate in certain aspects, we will keep repeating the same mistakes over and over again. Finally, it will be very difficult for us to remain in the market, if we do not optimize the processes. This will help us to be more agile, to establish strategies with more information, and without doubt, it will improve the attention to my final client.

EXTENDA EVENT

EXTENDA EVENT

On the 11th and 12th of September Internalia group was invited to take part in an business networking event in London hosted by Extenda at Hispana. The purpose of Internalia group attending the event was to showcase our product and to promote our business to potential partners or customers, during the event we managed to meet and exchange ideas with a lot of different and unique individuals from a wide range of industries who possesses different expertise in their respective fields.

Our newest intern Hassan Abukar delivered the presentation at the Extenda Event and was met with some praise and also some feedback to further improve his presentational skills, but overall our business and product had received positive feedback from other companies present at the event and also by the organisers.

We did a lot of networking and made a good connection with some of the businesses, and we looking to expand into the UK market and hopefully make some connections in England and we enjoyed our little trip to the UK and with luck we get the chance to come back to the UK.