TOP TIPS TO BECOME A SUCCESSFUL MANAGER

TOP TIPS TO BECOME A SUCCESSFUL MANAGER

what makes a successful manager? A question that is hard to answer and there is various ways to define a ‘successful manager’ with many different types of techniques and expertise required from different sources but all experts in management would agree with the main key fundamentals of what makes successful manager.

Seven Key Management Skills

A successful manager, one whom others want to follow, performs the following actions effectively:

  • Builds effective and responsive interpersonal relationships. Reporting staff members, colleagues and executives respect his or her ability to demonstrate caring, collaboration, respect, trust, and attentiveness. They depend on this manager to treat colleagues with dignity and respect, to keep his word, to exude integrity, and display dependability and character under even the most challenging occurrences and challenges.
  • Communicates effectively in person, print, texts, and email. Listening and two-way feedback characterize interactions with others. The manager is also open to receiving feedback from colleagues and reporting staff. He avoids a defensive response and is willing to change his behavior when the feedback is on target. But, mostly, he understands and acts upon the power of interaction.
  • Builds the team and enables other staff to collaborate more effectively with each other. People feel as if they have become more—more effective, more creative, more productive—in the presence of a team builder. She is willing to sit down and problem solve when teamwork or team tasks are not on target and working effectively. She’s able to let employees know directly and candidly when they are impeding the team’s progress.
  • Understands the financial aspects of the business and sets goals and measures and documents staff progress and success. This allows the team to feel a sense of progress, that they are reaching goals and exceeding expectations. People want to know how they are performing against expectations at work. Financial and other goals let them know. Painting a picture that employees can agree on is effective for noting progress when numerical goals don’t exist. Good managers understand and play the appropriate role in creating this picture, feedback, and communication.
  • Knows how to create an environment in which people experience positive morale and recognition and employees are motivated to work hard for the success of the business. Understands that she is the most significant factor in whether employees are happy at work. Her interaction with employees sets the tone for the workplace every day.
  • Leads by example and sets the pace via her expectations and behavior. She provides recognition when others do the same. She walks her talk. Employees know that she is the real deal because she says and does the same thing.
  • Helps people grow and develop their skills and capabilities through education and on-the-job learning. Brings career pathing to employees so that they continue to grow and develop. Makes employee career and personal development a priority in the workplace. Employees feel as if their manager cares about their careers and progress. This is one of the most significant factors that employees need from work.
THE IMPORTANCE OF TEAM BUILDING

THE IMPORTANCE OF TEAM BUILDING

Arguably, one of the most important aspect to a business is team work. This allows the business to function effectively, if the whole team of employees and employers work together and communicate with each other to get vital information across to the right person. But to get a team to work well with each other they will need to part take in a team building exercise to help the team members get to know each other and by making the team building exercise fun and enjoyable, to get the employees to open up and communicate.

Most people when they hear ‘team building exercise’ they might not be to thrilled because team building has had a bad reputation in the past as managers would force employees to part take in tedious activities but that only does the exact opposite and can even bring down a teams moral. But a good team building exercise breaks down the barriers between people and allows them to communicate and support each other.

Keep that positive energy going at the office

Most team-building falls flat because it’s a one-time activity – done and then forgotten. It’s key to find ways to keep the excitement going. The challenge is creating opportunities for people to connect and interact in meaningful ways, outside of regular meetings or presentations.

One way we do this is at our daily huddle. At the same time each day, the entire company assembles for a fast-paced stand-up meeting to check-in on major projects and celebrate achievements together. Beyond that, our people are encouraged to share their 101 life goals list with each other (we even developed an app to make it easier). Goals range from learning to read Tolstoy in Russian to walking the Great Wall of China. It’s a powerful way to learn about people and their dreams, as well as to generate ideas for future team-building activities.

How do you know you’ve gotten team building right? If there was laughter, a sense of excitement and accomplishment, and maybe a few Instagram moments, you’re definitely on the right track!

At Internalia Group the way in which we maintain a strong team bond is to do lunch outs with the whole office and to talk about subjects not relating to work to get to know our fellow employees. So in conclusion team building is an essential tool to get the team work to be efficient but if done incorrectly it can lead to more problems but if done right, it can lead to productivity, results and a great atmosphere.

 

 

Benefits of mobile CRM

Benefits of mobile CRM

Mobile CRM allows a business to operate efficiently and effectively, giving the business more flexibility on how the employees complete their tasks in the business environment. Furthermore, the customers will also benefit from a company using Mobile CRM due to the increase of organisation within the business after the usage of the app, customer can expect to see an increase in productivity and efficiency.

With the development of mobile phones and applications it has become more convenient to use a mobile phone for the work place, it provides companies with real time information anywhere no matter where the employee is at allowing issues to be dealt with swiftly.

“Mobile apps are not exclusive to giant brands and tech companies—they can be relevant to almost every type of company, from pizzerias to auto-body shops. Even if you don’t have a mobile app, your competition might, which is why you may want to consider adopting a mobile strategy paired with a branded mobile app. Push notifications, loyalty programs and mobile coupons can all be part of this mobile marketing strategy.

Innovations in technology are expanding not only what can be done with mobile apps, but also increasing their accessibility to a larger number of consumers. The development cost of apps has dropped significantly due to the rise of intuitive app builders. This newfound affordability has allowed nearly any small business to join the mobile revolution.”

Link to the article.

Why do you need a mobile management application for your company?

Why do you need a mobile management application for your company?

A company faces large amounts of information every day that are generated from its different departments. It is the way of dealing with this information and all this data that determines the need for change, innovation or mobile digital transformation in a company.

Here we leave you some points with which you can feel like you can identify with. If you experience any of these situations in your company, you need a mobile management application:

1.- You perform processes that take a lot of time, they are so tedious, and repetitive. They are like loops of infinite traffic jams that delay your work and productivity.

2. – You have mountains of paper at the end of the day that you have to review, and dump in your computer. Sometimes they even arrive with erroneous, damaged or poorly copied data.

3.- You do not remember who you spoke with yesterday, nor in what terms was the conversation with that client, who is claiming your service.

4.- You have no idea if the maintenance technicians have done the planned work for today. The customer is calling and you do not know what to say, because your operators do not pick up your phone.

5.- You have a lot of networkings cards scattered in bags, briefcases and jackets pockets. You do not remember their faces, or what you talked about with these people.

6.- Your salespeople do not inform you about the follow-up of the different business opportunities.

7.- Every time you have to make a balance, you spend a lot of time collecting documents in different formats (excel, words, varied softwares, etc.) that make it difficult for you to have information at the moment. It can take even days.

8.- You do not have a system of organization or planning of the work of your salespeople or operators. Each one carries his or her agenda on paper, and the clients served tend to overlap.

Actually, we could continue to list similar situations, but with the need for change, for mobile transformation, it is more than justified. Because at present, we are all dependent on our mobile, and we consult everything with the mobile, a super versatile and powerful tool in our hands to get the best performance, if we have the right management applications.

Because if we do nothing to improve, to innovate in certain aspects, we will keep repeating the same mistakes over and over again. Finally, it will be very difficult for us to remain in the market, if we do not optimize the processes. This will help us to be more agile, to establish strategies with more information, and without doubt, it will improve the attention to my final client.

EXTENDA EVENT

EXTENDA EVENT

On the 11th and 12th of September Internalia group was invited to take part in an business networking event in London hosted by Extenda at Hispana. The purpose of Internalia group attending the event was to showcase our product and to promote our business to potential partners or customers, during the event we managed to meet and exchange ideas with a lot of different and unique individuals from a wide range of industries who possesses different expertise in their respective fields.

Our newest intern Hassan Abukar delivered the presentation at the Extenda Event and was met with some praise and also some feedback to further improve his presentational skills, but overall our business and product had received positive feedback from other companies present at the event and also by the organisers.

We did a lot of networking and made a good connection with some of the businesses, and we looking to expand into the UK market and hopefully make some connections in England and we enjoyed our little trip to the UK and with luck we get the chance to come back to the UK.

 

We,re hiring!!

We are growing, and now we’re starting selling our smart business apps in Ireland. For this purpose, we need a new sales agent for the Irish market. So, if you are  a self-motivated, organized person with communication skills and experience in sales tech products, this is your opportunity.

irish-jobofferJob Description:

  • Search customers and partners for fieldteam management App for business.
  • Commercial sales, telemarketing and visit customers.
  • Get agreements with distributors and agents.
  • Marketing events to promote Internalia Group products in Irish Market.
  • Make a wide networking contacts in different events.
  • Social networks experiences (facebook, twitter, blog)

Requirements:

  • Sales and telemarketing experience.
  • Good communicator, customer focussed, self motivated and negotiation skills.

Terms:

  • Freelance
  • Salary and commisions in relation sales.

……………………………………………………………………………………………………………

If you are interested, please send us your CV to this email adress:

info@internaliagroup.com

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The 7 technology tips that will help you achieve your goals this year

The 7 technology tips that will help you achieve your goals this year

We have already completed 17 days of this 2018 recently released. In these days we have surely already proposed new objectives, new challenges, and even outlined a marketing strategy to get the most out of the coming months.

Undoubtedly, an essential task, if we want to meet objectives, and we want to grow.

To propose a good road map, we must use the right tools, and as entrepreneurs, we must count on new technologies as partners in our new projects.

Here we list the technological tools without which you should not pass in order to work in an organized manner and reach the objectives that we propose at the beginning of the year. For this, we have to attend to the different areas of the company.

1. Image of the company and communication

A good web portal of your company plays a fundamental role here, with dynamic content management that simplifies content updating. Also having a blog gives credibility and prestige to your company, and you can offer the best opinion and business vision from an expert point of view. Blogspot, WordPress, etc. are essential tools.

Of course, the RRSS are indispensable in projecting the image of your company on the network. You can communicate in a fast way and reach your target customer with a single click. The key: to respond effectively to the requests or possible claims of your clients in the network. Facebook, Twitter, Instagram, etc.

2. Open your online store

If you also want to sell online, and expand your target audience to the global world, e-commerce is the most interesting option. There are solutions open source as Prestashop with which you can set up your ecommerce platform in a fast and convenient way with product management, shopping cart and payment gateway.

However, at this point it is more important to prepare everything related to logistics (stock, delivery, shipping and returns), so that you do not get a demand for which you are not prepared, since you open your business to the whole world.

 

3. Have your documentation organized

If you have a significant flow of documentation in your company, having all these documents in order is a fundamental task.

There are document storage management solutions in the cloud that allow you to simplify the organization and administration of your documents so you can quickly locate and classify them, as well as share them with other members of your company. You can save on paper and time. Google Drive, or Athento, can be two of your allies.

4. Organization of team work

Getting good communication and a good work flow among the members of your organization is the key to success. With this, you will get your team involved with the philosophy of the company and feel part of it.

Involving all the staff, who work inside and outside the office, facing a common goal, is the goal we all want.
Here, collaborative work tools that can be accessed from any device: laptop, tablet or mobile play a fundamental role. Cross-platform applications that allow work at any time and place. Calendars, task management, dynamic forms, instant messaging.

These applications allow access to information when it occurs, and the key lies in its agility and understanding by the entire team. They must be accessible solutions with real utility (www.workingdaysuite.com) They are the most optimal solutions that Internalia Group proposes within this point.

 

5. Business Intelligence

The processes, resources used, sales made, customer management, cash flows, forecasts, statistics, company forecasts, deviations in terms of the proposed objectives.

All this information can be managed, and automated with just a few parameters.

ERP tools and CRMs that will allow you to automate the processes, the projects, to have all the database of your clients, so that making decisions does not become a titanic effort.

Eliminates unproductive meetings, optimizes processes.

Have objective information, that offers you enough business intelligence to allow you to take charge of your company, and make the best decisions. Business Intelligence solutions that extract information from ERP, and CRM to analyze it and offer you real statistics about the deviations and forecasts of your company. To help you detect what is happening in your company, and if there is a problem, detect it and correct it in time.

CRM: http://www.mobilecrm.es

ERP: SAP or Microsoft Dynamics, and numerous Open ERP solutions on the market.

Business Intelligence: SAP, Microsoft Dynamics

 

6. Review your communications and systems of meetings and conferences

Review the communication methods we have in our company can be a strong point that gives us added value against the competition and helps us save costs.
Betting on VoIP Telephony solutions helps us to simplify the entire communication structure of our business, with customers, suppliers and workers. IP PBXs even help us to offer a more professional image of our company in the market, and the costs are much lower.

As for the meetings, we can choose Videoconferences that are much more effective, saving in costs, and unnecessary displacements. It is a super valid option that helps to support teleworking and keeps your team more cohesive. In addition, training days can be programmed in a more dynamic way. (Skype, Webex, etc)

 

7. Security

All these systems must be protected with a good Security policy. The biggest threat to an organization is the hacking and theft of key information and data.

For this reason, the protection of communications, systems and data becomes indispensable. Firewalls, encrypted communications, antivirus, backup copies, and secure access controls are the key points in any organization.

Make sure you have a good IT department that keeps your company safe, and if not, hire the best security company, be your technological ally, and allow your company to work safely, and be responsible for reviewing periodically the security systems of your company.

Seven smart tips for smart time management

Seven smart tips for smart time management

Learn how to manage time is probably the hardest thing to do. No impossible though! Time can be elastic if we know some basic tips to organize ourselves. Here are the seven smart tips we all use at Internalia!!!

  1. To do list. It has to be the first step. Don’t start your working day without doing the list first of all. Maybe you think that is all in your mind. But it is not!
  1. Prioritize! Try to discern which tasks you should solve first. And try to solve it during the morning when you still have plenty of energy!
  1. Set up appointments with yourself. These are the most important appointments in fact! Respect your own time.
  1. Define one specific hour to check out your email. Twice a day is more than enough, we suggest, first hour in the morning and first hour in the afternoon.
  1. Place breaks in your plan. Your brain needs to rest, don’t wait to be totally exhausted. In 8 hours you should have a couple of breaks. Try to do something that helps to relax your mind (don’t go straight to check WhatsApp). Go out for a coffee. Do ten minutes yoga. Eat something healthy. Small walk. Whatever it helps you to disconnect!
  1. Check your list every time you need to remember what’s next. And very important, check it out at the end of your working day. Did you complete all your tasks or at least majority of them? If you couldn’t, don’t waste your time blaming yourself. Just ask yourself why you didn’t and what you can improve tomorrow!!!
  1. If you work on remote, use tools to communicate with the head office and schedule together your tasks. Working Day Suite is not only our best seller, it is our day by day favourite tool! We use it every day to communicate between us. One of the main benefits of using WDS is precisely the capacity of saving time.
About smart work and smart tools

About smart work and smart tools

It’s quite difficult to define what smart work is. A possible definition is a way to work where the number of hours is not the key factor, is a way to work where hours are managed differently, where we use creativeness and explore new possibilities. Where we feel free to improvise in order to get better results.

The people who knows how to work smart normally have these characteristics: creativeness, emotional intelligence, time management skills, understanding the circumstances, positive attitude, thinking before acting, innovative spirit, being proactive, emotional control, ability to network and asking for help, setting limits, agile, adaptable and generous.

Companies should try to facilitate the long way from hard work to smart work for the good of companies, managers, employees, etc. In short, for the common good.

One of the ways to facilitate this is giving the right tools. At Internalia we call our business applications: Smart Business Applications. And it’s not a coincidence at all! Our applications are designed to improve the employee’s organization, save time and improve communications between head offices and remote workers.

We have plenty of examples among our clients, but we truly love this video about how this happens every day in the bamboo plantations in Guatemala thanks to Working Day Suite.

https://www.youtube.com/watch?v=DyK-ZYAxtZk&feature=youtu.be

Don’t wait any longer and start to work smart!

Great experience for Internalia Group at the Telco Cloud Forum

Great experience for Internalia Group at the Telco Cloud Forum

Internalia group was in London last week and we couldn’t be happier with our experience there! The Telco Cloud Forum is an exclusive event just for telcos and providers in the heart of London. It’s basically a two days event, where networking is the key question. We were in fact one of the sponsors in the Telco Cloud, we had our stand there and we had the opportunity as well of being part of the panel discussion about how telecom cloud providers will evolve over the next five years.

Thanks to the very specialized event’s nature, we had a very positive experience. We had the opportunity of talking to key persons for our company, negotiate new projects and ideas for the future, exchange opinions about the closest future and how cloud providers and telcos should interact.

This is a very interesting topic for us, in fact, everything in our best seller Working Day Suite is storage in the cloud, which is completely safe and handy for our final client.

It was great to talk to all these people coming from every corner in Europe and we want to highlight here the importance of networking to meet new potential customers or partners, but also to collaborate with other complementary companies in order to grow, to cooperate, to construct a healthy business environment.

Here is a short piece of our CEO speech in the panel discussion.

Looking forward the next event!

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